We never want to disappoint you, so please let us know how we can improve moving forward! For immediate attention to your concern, please see the store manager on duty in our store. You may also submit an online contact form through our 'Contact Us' page, or call our Customer relations toll free at 1-888-937-3776. Our office hours: Mon-Thurs 8am-5pm, Fri 7:30am-4pm

We are always looking for great new partners to join us! Please visit the 'Join Our Team' page if you are interested.

Use the 'Find a Store' feature at the bottom of the webpage to view contact information, services offered, and store hours.

At Brookshire Grocery Company, we strive to ensure that every customer is satisfied with their purchase. Most items can be returned or exchanged at any of our store locations within 30 days of purchase, with the original receipt. Refunds will be processed according to the original form of payment. For returns without a receipt, items over $10 may be refunded as a BGC gift card, and a valid government-issued ID will be required. Please note that certain items such as gift cards, phone cards, tickets, licenses, postage stamps, and clearance items are not eligible for return or exchange. Additionally, WIC purchases cannot be refunded but can be replaced with the same item. For specific situations like baby formula or alcohol returns, further conditions may apply. Please speak with store management for assistance.

Visit our Community page for more information on grants and corporate donations.

For your convenience, all brands operated under Brookshire Grocery Company now have a single account. This means you only need one set of credentials to access your information. Brookshire Grocery Company operates under the banners; Brookshire's, FRESH by Brookshire's, Super 1 Foods and Spring Market.

• From your computer: Click on the 'Sign in or Register' option in the upper right corner of the website and toggle to 'Register'. Enter your first name, last name, email address, a password, then select 'Create account'.

• From your mobile browser: Tap the menu icon in the upper left corner of the website. Click 'Sign in or Register' and toggle to 'Register'. Enter your first name, last name, email address, a password, then select 'Create account.'

• From your computer: Click on the 'Sign in or Register' option in the upper right corner of the website and toggle to 'Sign In'. Enter your first name, last name, email address, a password, then select 'Sign In'.

• From your mobile browser: Tap the menu icon in the upper left corner of the website. Click 'Sign in or Register' and toggle to 'Sign In'. Enter your first name, last name, email address, a password, then select 'Sign In'

To change store associated with your account, just log in and click 'Browse to Shop in Store' in the top right corner of the home page. Underneath the store information, click 'Change Store'. You will be able to view the various stores in a List or Map view. You can also type in a City or Zip Code for refined results.

Navigate to the sign in page and click 'Forgot Password'. Type your email address and click 'Send Password Reset Link'. This will trigger a password reset email to your email account. In your email account, open the email and click the 'Reset Password' link. Please reset your password following the requirements. Once you've reset your password, you can use the new password to login.

If you are already logged in and wish to update your password: Navigate to your name in the upper right hand corner and select "My Account Settings". Under account information click "Change Password". Type your current password, your new password and verify your new password following the requirements to the right. Click "Save'.

• While logged in, click your name in the upper right corner of the screen.
  
  
  • Select 'My Account Settings'.
    
    
  • Under 'Account information' select 'Change Email' and type the email you would like and click 'Save'
    
    

• While logged in, click your name in the upper right corner of the screen.
  
  
  • Select "My Account Settings".
    
    
  • Under 'Profile Information', type in the phone number you would like. Click 'Save'.
    
    

You can unsubscribe from emails at any time. There is a link included in all emails we send to allow you to unsubscribe. Please use this link at the bottom of any emails to stop receiving communications.

We want to keep your data safe! We require passwords to be at least 6 characters long, with at least one uppercase letter, one lowercase letter, one symbol, and one number. Once all of the green boxes are checked next to the criteria, you will be able to successfully create your account.

To review your list, select "Shopping List" below your name in the upper right corner of the screen. You can remove items by using the trashcan icon, or change the quantity by clicking the number and using the + and - buttons.

If an item on your shopping list isn't available, it may be because your selected store doesn't carry the product or the product is out of stock. You can use the search feature in your list to find a similar product!

• While logged in, select 'Add to List' on any product to begin your list. You can add items directly from your shopping list by using the search bar or by navigating through the departments.
  
  
• To review your list, select 'Shopping List' below your name in the upper right corner of the screen. You will be able to view product details such as price, weight and quantity. You will also have the ability to empty your list, print your list or save it for later.
  
  

Yes! To add items from a recipe to your shopping list select 'Add to List' from the options below the recipe name. Or, add all items from the recipe by selecting 'Add All Ingredients to List'.